QUALITY SERVICE & AFFORDABILTY
Fidelio Insurance was founded in 1987 and today we consider ourselves one of the top regional dental insurance providers in the tri-state area providing DPPO, Managed Care/DHMO, and ASO services to our clients. Fidelio prides itself on our commitment to excellent personalized service and dedication to customer satisfaction. Fidelio takes the stance that quality service and affordable price are pillars of our foundation and has stood by that philosophy without waiver
It is the mission of Fidelio to provide top quality dental programs that fulfill the needs of our clients and their enrollees at an affordable price. Our friendly, knowledgeable and professional staff is charged with the goal of providing responsible, ethical and fair treatment to any person or organization with whom we come in contact.
The Fidelio Advantage
The advantage of choosing Fidelio over the competition is our ability to personalize our service and the flexibility we offer clients when handling requests. Since everything is done in-house, Fidelio is able to respond quickly and efficiently, always delivering what is requested without delay or inconvenience to the subscriber. Fidelio’s proprietary claims processing system combined with a team of senior claims representatives allows us to boast a 99.99% accuracy rate with a typical turnaround time of 5 business days or less.
“ There is always a live person – customer service representative – taking calls from our membership. The representatives assist our membership with finding an in-network general dentist or specialist, reviewing a pre-determination of explanation of benefits, and answering questions regarding a specific procedure they need, etc. This type of service has been of great value to us, as it has kept my office’s involvement regarding dental issues to a minimum, thus allowing more time to focus on other fund related issues. ”
“ The switch to Fidelio was extremely smooth, with no bumps in the road. Fidelio was not only able to keep the plan as it had been for the prior 13 years but also significantly increased the number of in-network providers and substantially reduced our members’ out-of-pocket costs. ” -HR Administrator