What Our Clients Say About Us
Senior Director of Benefits & Wellness- Human Resources
âHonestly, the Trustees and I were concerned about going with a new carrier and the potential disruption to our membership. However, the switch to Fidelio was extremely smooth, with no bumps in the road. Fidelio was not only able to keep the plan as it had been for the prior 13 years but also significantly increased the number of in-network providers and substantially
reduced our members’ out-of-pocket costs. Fidelio also improved upon our plan by adding “flagship offices” where our members’ annual dental benefit maximum was increased by $300, at no additional cost to our Fund.
Another enhancement for us is the personal level of customer service Fidelio provides to our membership. There is always a live person – customer service representative – taking calls from our membership, with no machines involved, from 8:30 a.m. to 5:00 p.m. The representatives assist our membership with finding an in-network general dentist or specialist, reviewing a preÂdetermination or explanation of benefits, and answering questions regarding a specific procedure they need, etc. This type of service has been of great value to us, as it has kept my office’s involvement regarding dental issues to a minimum, thus allowing us more time to focus on other Fund-related issues.âÂ
VP, Chief Human Resources Officer
âOur hospital system has enjoyed an ongoing business relationship with Fidelio since 1988. They continue to professionally service the dental needs of our employees and their eligible dependents in both Pennsylvania and New Jersey.Â
Fidelio offers a panel of preferred dental providers that when utilized affords savings to our hospital system and its employees.
We rely on prompt and dependable service and appreciate that Fidelio handles the vast majority of our dental concerns or issues without the need for us to intervene. We look forward to continuing our working relationship with them.”
Sr. Director of Benefits & Wellness
âFor many years I have worked with Fidelio Insurance Company, the administrator for our dental plan. Whenever we found it necessary to make changes to our dental plan, Fidelio was right there to assist and follow through with the request.
Mike Mele can be counted on to answer and resolve any concerns my members or I might have on issues related to dentistry or our dental plan. We appreciate their prompt response to our requests for resolve and concerns my members or I might have on issues related to dentistry or our dental plan. We appreciate the prompt response to our requests for presentations at trustees’ meetings.
Fidelio’s claims processors are extremely courteous and anxious to be of help when our members call with questions.â
Associate VP, Human Resources
âThe initial transition from our existing dental plan for the Union to Fidelio’s plan was painless and transparent to our members. Any skepticism I had about Fidelio turned out to be unfounded.
Fidelio followed through with each of their commitments. Our members have been extremely pleased with the savings and services under Fidelio.
Over the years, minor issues raised by a few of our members were promptly resolved to the Members satisfaction. Fidelio has always responded promptly and accurately with any reports needed by my office auditors and/or trustees.
I highly recommend Fidelio to any group looking to improve an existing plan or to implement a plan for the first time.â
HR Administrator
âBased on the level of service and savings that Fidelio provides to our members and our Fund, Iâm confident to recommend Fidelio Insurance Company to your organization.â
Fund Administrator
âFidelio followed through on all the promises it made to our organization as the dental contract was negotiated. Our members have been extremely pleased with the personal services they have received when they speak with staff members of Fidelio.
The ever-growing panel of dentists is also convenient to members’ homes or work places. Minor issues raised by our members are quickly responded to by the Fidelio staff, Mario and Mike Mele.”
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What Our Clients Say About Us
âHonestly, the Trustees and I were concerned about going with a new carrier and the potential disruption to our membership. However, the switch to Fidelio was extremely smooth, with no bumps in the road. Fidelio was not only able to keep the plan as it had been for the prior 13 years but also significantly increased the number of in-network providers and substantially
reduced our members’ out-of-pocket costs. Fidelio also improved upon our plan by adding “flagship offices” where our members’ annual dental benefit maximum was increased by $300, at no additional cost to our Fund.
Another enhancement for us is the personal level of customer service Fidelio provides to our membership. There is always a live person – customer service representative – taking calls from our membership, with no machines involved, from 8:30 a.m. to 5:00 p.m. The representatives assist our membership with finding an in-network general dentist or specialist, reviewing a preÂdetermination or explanation of benefits, and answering questions regarding a specific procedure they need, etc. This type of service has been of great value to us, as it has kept my office’s involvement regarding dental issues to a minimum, thus allowing us more time to focus on other Fund-related issues. âÂ
-Senior Director of Benefits & Wellness- Human Resources
âOur System has enjoyed an ongoing business relationship with Fidelio since 1988. They continue to professionally service the dental needs of Holy Redeemer employees and their eligible dependents in both Pennsylvania and New Jersey.”
-Associate VP, Human Resources
âBased on the level of service and savings that Fidelio provides to our members and our Fund, Iâm confident to recommend Fidelio Insurance Company to your organization.”
-HR Administrator
âThe switch to Fidelio was extremely smooth, with no bumps in the road. Fidelio was not only able to keep the plan as it had been for the prior 13 years but also significantly increased the number of in-network providers and substantially reduced our membersâ out-of-pocket costs.âÂ